Returns & Exchange Policy

DAMAGED OR FAULTY GOODS

We pride ourselves on ensuring all products sold are of the highest quality. All items are quality checked for faults before they are dispatched to customers. However as the bags are made by hand they are subject to human error. We are more than happy to fix a fault or damaged item. If you have a concern with a faulty or damaged item, please email us at smile@helloregalo.com.

EXCHANGES

    • No refunds for incorrect choice.
    • Regalo will happily exchange if the item has never been used and is still in the original condition as it was when leaving for shipment.
    • If you buy this product there is an understanding that the product will show signs of wear and tear over time. It is made of fabric which makes it durable but not indestructible.

    ARRANGING YOUR RETURN

      • Within 7 days of receiving your purchase you must confirm your exchange requirements via email smile@helloregalo.com.
      • We will confirm if the return of the product is suitable and send you a Returns Form.
      • The returned item/s must be in original condition.
      • Item/s must not have been used, washed or altered in any way.
      • The Returns Form and the product must be send via a registered postal service.
      • Please provide us the tracking number. Once the items have been received, you will receive an email confirming receipt of item. 
      • The shipping costs incurred for returning items for an exchange are not covered by Regalo. Only those items confirmed as faulty and returned will have any shipping costs refunded.

      We can only accept items purchased on our website helloregalo.com