Shipping

REGALO SHIPS DOMESTICALLY (WITHIN AUSTRALIA) AND INTERNATIONALLY - ALL PRICES ARE QUOTED IN AUSTRALIAN DOLLARS (PLEASE NOTE THAT THE FINAL PRICE AT CHECKOUT IS CALCULATED IN AUD - PLEASE USE CURRENCY CONVERTER)

WITHIN AUSTRALIA

Despatch:
Regalo uses the services of Australia Post. Please allow us 1-2 business days to despatch (pick & pack) your order. Orders are processed and generally delivered within 1-2 business days (WA 2-3 business days). There may be unforeseen circumstances outside of our control that may slightly affect the delivery time frame.

Standard - Delivery time estimate: 5-6 business days - 0 kg - 0.5 kg - FREE

Express - Delivery time estimate: Next business day - 0 kg - 0.5 kg - $8.64

Tracking:
For good measure, please ensure your delivery address is attended during business hours. Business addresses are preferred.

INTERNATIONAL

Despatch:
International orders are sent via Australia Post. Please allow for 1-2 working days to despatch (pick & pack) your order. Orders are processed and generally delivered in 10+ business days by Australia Post. 

USA & Canada

Standard (Non-Tracking- Delivery time estimate: 20+ business days - 0 kg - 0.5 kg - FREE (via sea freight)

Standard (Tracking Included) - Delivery time estimate: 10+ business days - 0 kg - 0.5 kg - $7

Express - Delivery time estimate: 4 business days - 0 kg - 0.5 kg - $42

UK & Europe

Standard (Non-Tracking) - Delivery time estimate: 20+ business days - 0 kg - 0.5 kg - $7 (via sea freight)

Standard (Tracking Included) - Delivery time estimate: 10+ business days - 0 kg - 0.5 kg - $15

Express - Delivery time estimate: 4 business days - 0 kg - 0.5 kg - $50

Other countries not listed

Please email smile@helloregalo.com for rates

Duties and taxes:
All orders outside of Australia will be sent DDU (Delivery Duty Unpaid) basis, and duties and taxes may be payable upon arrival in your country. These charges are determined by your local customs authority and include;

1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.

We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. All taxes and customs charges are the responsibility of the customer (not Regalo) and are not included in the cost of the order or shipping charge. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.

In the event that import taxes and duties are not paid on arrival at the destination country and the shipment is refused by the receiver, Regalo will request the freight carrier to return the goods. Upon receipt of the returned goods, the purchaser will receive a refund of the item/s less any return freight costs incurred by Regalo.

Please note: if your shipping country is not listed in the shipping section of the checkout please contact us directly regarding options and pricing: smile@helloregalo.com.